At Privada Lodge, we respect your privacy and are committed to protecting the personal information you share with us.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a reservation, stay at our hotel, visit our restaurant or rooftop, or otherwise interact with Privada Lodge.

1. WHO WE ARE

Privada Lodge is a historic hotel located in Kratie, Cambodia.

In this Privacy Policy, “Privada Lodge”, “we”, “us” or “our” refers to the hotel and its related hospitality services.

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.
 

2. INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information such as:

• Your name

• Email address

• Telephone or messaging contact details

• Nationality or country of residence, where required for hotel registration

• Booking and stay information

• Number of guests and accommodation preferences

• Information you provide when contacting us

• Restaurant or event booking information

• Payment and transaction information, where necessary to process a booking or payment

• Special requests relating to your stay

• Feedback, reviews and communications you choose to provide

• Information about how you use our website

We only collect information that is reasonably necessary for providing and improving our services.

 

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and manage hotel reservations

• Communicate with you about your booking or enquiry

• Provide accommodation, restaurant and hospitality services

• Respond to questions, requests and complaints

• Process payments and transactions

• Provide requested services and special arrangements

• Improve our hotel, website and guest experience

• Manage customer relationships

• Send promotional information where permitted and where you have agreed to receive it

• Protect the security of our guests, staff, property and systems

• Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

 

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and manage hotel reservations

• Communicate with you about your booking or enquiry

• Provide accommodation, restaurant and hospitality services

• Respond to questions, requests and complaints

• Process payments and transactions

• Provide requested services and special arrangements

• Improve our hotel, website and guest experience

• Manage customer relationships

• Send promotional information where permitted and where you have agreed to receive it

• Protect the security of our guests, staff, property and systems

• Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

 

5. PAYMENTS

Where payment information is required, payments may be processed through third-party payment providers.

Privada Lodge does not intend to retain complete payment-card information longer than reasonably necessary for the transaction and applicable legal or accounting requirements.

Third-party payment providers may process your information according to their own privacy policies and security procedures.

 

6. COMMUNICATIONS AND MARKETING

If you choose to receive promotional communications from us, we may contact you about:

• Special hotel offers

• Packages and experiences

• Restaurant and rooftop events

• Seasonal promotions

• News about Privada Lodge

You can ask us to stop sending marketing communications at any time.

We will not knowingly send promotional communications in a manner that violates applicable privacy or electronic-communications laws.

 

7. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Make the website function properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure the effectiveness of our marketing

Some cookies may be provided by third-party services used on our website.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

 

8. THIRD-PARTY SERVICES

We may use trusted third-party services to help operate our hotel and website, such as:

• Booking and reservation platforms

• Payment providers

• Website hosting providers

• Email and communication services

• Website analytics services

• Social media and advertising platforms

• Technology and security providers

These providers may process personal information on our behalf or independently according to their own terms and privacy policies.

We aim to work with reputable providers and take reasonable steps to protect personal information shared with them.

 

9. SOCIAL MEDIA

Privada Lodge may operate or maintain pages on platforms such as Facebook, Instagram, TikTok and other social media services.

If you interact with us through these platforms, the platform may collect and process information according to its own privacy policy.

Please be aware that information you publicly post or share on social media may be visible to others.

 

10. GUEST PHOTOGRAPHS AND REVIEWS

We may publish photographs, videos or guest reviews for marketing purposes.

We will seek appropriate permission where necessary before using identifiable guest photographs or testimonials for promotional purposes.

If you believe that a photograph, video or testimonial featuring you has been used improperly, please contact us so that we can review your request.
 

11. INFORMATION SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

 

12. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Managing your reservation and stay

• Providing customer service

• Maintaining business and financial records

• Meeting legal, accounting or regulatory requirements

• Resolving disputes

• Protecting our legitimate business interests

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

 

Privada Lodge
Historic Hotel • Rooftop Bar & Grill • Kratie, Cambodia

The past was not replaced — it was restored, respected and given a new life.